退款政策

All packages include a standard 7-day money-back guarantee. Customers who opt for the 1-year package will enjoy an extended 30-day refund period. Unfortunately, this extended guarantee does not apply to customers residing in 孟加拉国, 印度, or the UAE. For these regions, the standard 7-day refund policy will apply.

You may cancel your account with an 85% refund (15% is the Payment Gateway’s service charge) within 7 days/30 days of your initial purchase (“Money Back Guarantee”). 

IT IS THE SOLE DISCRETION OF SYMLEX VPN WHETHER TO CONSIDER REFUNDS AFTER 7 DAYS/30 DAYS. IF THE SUBSCRIBER PROVES THAT THE SERVICE WAS UNAVAILABLE DURING THE SUBSCRIPTION PERIOD AND THAT REASONABLE EFFORTS WERE MADE TO CONTACT SYMLEX VPN TO RESOLVE THE PROBLEM.

Refunds are typically processed within 7 to 30 days, depending on your package, and will be issued using the original payment method. Please note that pausing and re-purchasing your subscription does not reset or extend the refund period. Refunds are processed in USD, so the amount may vary due to exchange rate fluctuations.

Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send an email with your request to the following email address: [email protected]

Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) should request refunds through the App Store, which are issued and processed solely at the discretion of Apple Support and not controlled by Symlex VPN.

Note: Refund policy is applicable only on regular package price.