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This Terms of Service document (the “Terms”) outlines the terms and conditions of use of the VPN services (the “Services” or “Service”) provided by Symlex VPN, a Brand under Kolpolok Limited. (“Symlex VPN”). These Terms also govern the use of and access to Symlex VPN’s content (the “Content”), which includes the Symlex VPN website (the “Site”), applications (the “Apps”), and any software provided by Symlex VPN (the “Software”).
By agreeing to these Terms, you also agree to the Privacy Policy (“Privacy Policy”), which you can read here.
By accessing the Content or Services, you agree on behalf of yourself or those you represent (“you”) to comply with and be legally bound by these Terms. These Terms constitute a legally binding agreement (the “Agreement”) between you and Symlex VPN ( A brand of Kolpolok Limited). You may not use our Services if you do not agree with any part of the Terms.
By creating an account ( or purchasing an account from any of the resellers)for using our Services, you represent that you are at least eighteen (18) years of age or that you are a valid legal entity, and that the registration information you have provided is accurate and complete ( not needed for the retail customers purchasing user accounts from any of our resellers).
Symlex VPN may update the Terms from time to time without notice. If you continue to use Symlex VPN’s Services, Content, Site, Apps, or Software after these changes take effect, then you agree to the revised Terms. The current version of the Terms is available on the Site. You understand and agree that it is your obligation to review these Terms from time to time to stay informed on current rules and obligations. Notification of any core changes to the Terms will be provided to subscribers through an email message or update to the Site. Your use of the Content or Services following the changes to these Terms constitutes your acceptance of the changed Terms.
Symlex VPN is committed to your privacy and does not collect or log browsing history, traffic destination, data content, or DNS queries from Subscribers connected to our VPN. During your registration, we may collect sensitive personal information, such as your email address and payment information. We only collect information that is necessary for the proper delivery of the Site and Services.
For the sake of clarity and transparency, we have placed all information related to data collection in a separate document known as the Privacy Policy, which is available on the Site. Please review the Privacy Policy in its entirety to clearly understand how we handle your sensitive data.
Symlex VPN Services are available to you upon registration on the Site. By subscribing to the Services, you agree to become a subscriber (“Subscriber”) for the period you have elected. A complete list of subscription plans and pricing is available on the Site. Symlex VPN reserves the right to amend subscription fees or institute new fees at any time upon reasonable advance notice posted on the Site or sent via email. Any changes to the pricing will not affect the Subscriber’s current subscription period and will become effective upon subscription renewal. Subscription purchases and refunds are handled via multiple third-party payment companies.
We don’t have any auto-renewal system because customers may forget the subscription dates anytime. Any customers may need to unsubscribe from the vpn for a month or two. So we kept it in customers’ hands. After the expiry of the account validity, it’s up to the customer to wish to renew or not.
Each paid subscription grants you one (1) license to use on one (1) device at any given time if you purchase it through our reseller program. But, if you want to use the Services on more than one device at a time, then you can purchase premium subscription plans to use on five (5) devices simultaneously.
‘+Free Month’ or ‘Price Cut’ is a campaign-based offer by Symlex VPN where users will be rewarded 1/2/3 extra months on specific packages. Eligible users can avail of the offers during the campaign period by purchasing a new subscription.
Extra months will be visible to the user on the payment page during the transaction and will reflect immediately or within half an hour on the account after the initial purchase.
Users can avail of the offer by purchasing the eligible subscription package using any of the supported payment methods: In-app purchase or purchase through a gateway using VISA, MasterCard, Stripe, SSL, etc.
After the package expires, the users can enjoy the offer again for a lifetime period. IN TERMS OF APPLE USERS, THIS OFFER IS VALID ONLY FOR NEW USERS/SUBSCRIBERS TO SYMLEX VPN.
IF AN ELIGIBLE USER APPLIES AN EXISTING COUPON CODE, THE OFFER OF FREE MONTHS WILL BE OVERRIDDEN BY THE COUPON ITSELF. UPON COMPLETING THE PURCHASE WITH ANY COUPON CODE, ANY PREVIOUS PROMOTIONAL OFFER WILL BE RENDERED VOID.
For Apple users, it is important to note that subscription processing and management are handled exclusively by Apple Inc. Symlex has no authority to modify, change, or extend subscriptions for Apple users.
By proceeding with the subscription, users acknowledge and agree to adhere to these terms and conditions set forth by Apple Inc.
According to Apple’s API documentation, The App Store only tries to extend the renewal dates for certain types of subscriptions:
✓ Subscriptions in a free offer period.
✓ Inactive subscriptions in a billing retry state.
✓ Subscriptions in a billing grace period state with an expiration date in the past.
✓ Subscriptions that have already been granted two renewal date extensions within the last 365 days.
✓ Subscription that has expired.
The App Store endeavors to extend renewal dates exclusively for subscriptions that meet the eligibility criteria mentioned above. Once the subscription renewal extension is implemented, it cannot be reversed.
+Free months/Price Cut offer may change with discount offers without any announcements beforehand. Symelx VPN reserves the right to revoke, modify, or cancel the offer at any time. Offer is non-transferable and may not be resold. If you violate any of these terms, the offer will be invalid without any prior notice.
You may cancel your account with a full refund within 24 hours of your initial purchase (“Money Back Guarantee”).
Refunds beyond the 24-hour purchase window will be considered, at the sole discretion of Symlex VPN, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact Symlex VPN to resolve the issue. In this case, Symlex VPN may provide the Subscriber with a pro-rata refund of service fees paid during the period when the Service was not available or usable.
Refunds are generally processed within seven (7) days and are made to the original form of payment used for purchase. All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency or bitcoin.
Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send an email with your request to the following email address:
[Email 1]: [email protected]
Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the Symlex VPN 24 hours money-back guarantee. Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.
Symlex VPN Services may be accessed from all around the world, so it is your responsibility to assess whether using the Site, Apps, Software, or Services is in compliance with local laws and regulations. Whenever you use the Site, Apps, Software, or Services, you should comply with these Terms and applicable laws, regulations, and policies.
You understand that it is your responsibility to keep your Symlex VPN account information confidential. You are responsible for all activity under your account. If you ever discover or suspect that someone has accessed your account without your authorization, you are advised to inform us immediately so that we may revoke your account credentials and issue new ones.
Symlex VPN aims to provide the best service possible to all of our Subscribers. In that sense, we require that you do not misuse our Content or Services. Misuse refers to any use, access, or interference with the Content or Services contrary to the Terms or applicable laws and regulations.
To protect the Services from being misused or used to harm someone, Symlex VPN reserves the right to take appropriate measures when our Services are being used contrary to these Terms and applicable laws. You agree that Symlex VPN may terminate your account without providing a refund for Services already paid if you misuse the Service.
In using our Services, you agree not to:
✓ Send or transmit unsolicited advertisements or content (i.e., “spam”) over the Service.
✓ Send, post, or transmit over the Service any content that is illegal, hateful, threatening, insulting, or defamatory; infringes on intellectual property rights; invades privacy; or incites violence.
✓ Upload, download, post, reproduce, or distribute any content protected by copyright or any other proprietary right without obtaining permission from the owner of the proprietary content.
✓ Upload, download, post, reproduce, or distribute any content that includes sexual or explicit depictions of minors.
✓ Engage in any conduct that restricts or inhibits any other Subscriber from using or enjoying the Service.
✓ Attempt to access, probe, or connect to computing devices without proper authorization (i.e., any form of “hacking”).
✓ Attempt to compile, utilize, or distribute a list of IP addresses operated by Symlex VPN in conjunction with the Service.
✓ Use the Service for anything other than lawful purposes.
Subject to your compliance with these Terms, Symlex VPN grants you a non-exclusive and limited license to download and use the Software. Modifying, distributing to unauthorized parties, reverse engineering, or otherwise using the Software in any way not expressly authorized by Symlex VPN is strictly prohibited.
Using any material subject to Symlex VPN’s intellectual property rights is prohibited unless you have been provided with the explicit written consent by Symlex VPN.
All of our Content was originally written in English. Any translation of our Content is done on a best-effort basis. We cannot guarantee the accuracy of translated Content. In the event of any discrepancy between the translated Content and the English Content, the English Content shall prevail.
Symlex VPN may provide you with content belonging to Third Parties (“Third Parties”) or links leading to third-party websites. Symlex VPN is not responsible for the availability of the content provided by Third Parties as they are not under the control or supervision of Symlex VPN, and they may have different terms of use and policies. Your access through our Services to any website, service, or content provided by Third Parties does not indicate any relationship between Symlex VPN and such Third Parties.
We will strive to prevent interruptions to the Site and Services. However, these are provided on an “as-is” and “as-available” basis, and we do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or Service or their suitability for any particular purpose. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose or non-infringement. We do not make any warranty that the Services will meet your requirements, or that it will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. You acknowledge that you access the Site and Services at your sole risk and discretion.
VPN service coverage, speeds, server locations, and quality may vary. Symlex VPN will attempt to make the Service available at all times. However, the Service may be subject to unavailability for a variety of factors beyond our control, including but not limited to emergencies; third-party-service failures; transmission, equipment, or network problems or limitations, interference, or signal strength; and may be interrupted, refused, limited, or curtailed. We are not responsible for data, messages, or pages lost, not delivered, delayed, or misdirected because of interruptions or performance issues with the Service, communications services, or networks. We may impose usage or Service limits, suspend Service, terminate VPN accounts, or block certain kinds of usage in our sole discretion to protect Subscribers or the Service. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.
Symlex VPN reserves the right to investigate matters we consider to be violations of these Terms. We may, but are not obligated to, in our sole discretion and without notice, remove, block, filter, or restrict by any means any materials or information that we consider to be actual or potential violations of the restrictions set forth in these Terms, and any other activities that may subject Symlex VPN or our customers to liability. Symlex VPN disclaims any and all liability for any failure on our part to prevent such materials or information from being transmitted over the Service and/or into your computing device.
Symlex VPN shall not be liable and shall not have responsibility of any kind to any Subscriber or other individual for any loss or damage that you incur in the event of:
In using our Services, you agree not to:
✓ Any failure or interruption of the Site or Service;
✓ Any act or omission of any Third Party involved in making the Site or Service or the data contained therein available to you;
✓ Any other cause relating to your access or use, or inability to access or use, any portion of the Site or its Content;
✓ Your interactions on the Site or Service;
✓ Your failure to comply with this Agreement;
✓ The cost of procurement of substitute goods or services; or unauthorized access to or alteration of your transmissions or data, whether or not the circumstances giving rise to such cause may have been within the control of Symlex VPN or of any vendor providing software, services, or support for the Site or Service.
In no event will Symlex VPN, its partners, affiliates, subsidiaries, members, officers, or employees be liable for any direct, special, indirect, consequential, or incidental damages, or for any other loss or damages of any kind, even if they have been advised of the possibility thereof. The foregoing shall not apply to the extent prohibited by applicable law.
You agree to indemnify, defend, and hold harmless Symlex VPN, its officers, directors, employees, members, partners, agents, and suppliers, and their respective affiliates, officers, directors, employees, members, shareholders, partners, and agents, from any and all claims and expenses, including attorneys’ fees, arising out of your use of the Content and Service, including but not limited to your violation of this Agreement. We may, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.
This Agreement shall be governed by and construed in accordance with the laws of Bangladesh, excluding its rules governing conflicts of law.
All disputes arising out of or relating to this Agreement or the use of the Site or Services shall be finally settled under the Rules of Arbitration (“Rules”) of the International Centre for Dispute Resolution (ICDR) by one arbitrator (“Arbitrator”) appointed in accordance with said Rules. The arbitration shall be conducted in Road Town, Tortola, British Virgin Islands unless all parties agree otherwise by a signed written agreement.
The Arbitrator must be qualified and have a background in the area of computer networks, including but not limited to the Internet.
The Arbitrator shall have the authority to permit an expedited exchange of documents, but any discovery shall be limited to document requests and interrogatories. The Arbitrator shall have no power or authority to add to or detract from this Agreement, and the costs of the arbitration shall be borne equally, except as described below.
The arbitration shall be conducted on an expedited schedule. The arbitration must be concluded and an award issued no later than one hundred and twenty (120) days following the filing of the demand for arbitration unless all parties to the arbitration proceeding agree in writing to an extension of time or continuance.
Subject to any applicable law to the contrary, you agree that any cause of action arising out of or related to the use of our Site or Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred.
In the event that Symlex VPN is the respondent in any such arbitration, damages awarded against Symlex VPN may not exceed the amount you have paid Symlex VPN for use of the Service.
The Arbitrator shall have the authority to grant any temporary, preliminary, or injunctive relief in a form substantially similar to that which would otherwise be granted by a court of law. The Arbitrator shall have no authority to award punitive damages. The resulting arbitration award may be enforced, or injunctive relief may be sought, in any court of competent jurisdiction in the Bangladesh. Reasonable costs (including all costs of arbitration) and attorney’s fees shall be awarded against the party that commenced the arbitration, in the event that party does not prevail in the arbitration.
The parties subject to this arbitration provision include Symlex VPN, its officers, directors, and employees, and any company or legal entity which is a parent, subsidiary, or sister company to Symlex VPN, or with which Symlex VPN has contracted to provide services to Subscribers through Symlex VPN.
If any provision in this Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of this Agreement shall remain in full force and effect. Any failure to exercise or enforce any right or the provision of this agreement shall not constitute a waiver of such right or provision.